Return, Refund, Exchange & Cancellation policy

CONTACT INFORMATION:
If you have any questions or concerns regarding your order, please feel free to contact our customer support at +91 9510904857 or mail us at help@fundoolabs.in
We appreciate your trust and understanding as we work to provide you with the best possible experience.
1. Return Policy
Return Period:
You can return products within 15 days of placing your order. Please ensure that the return request is initiated within this timeframe.
Eligibility:
1. The return request is made within 15 days of the order placement.
2. The product is in its original packaging and must be unopened, unused and the shrink wrap should be intact.
3. We do not offer returns on bulk orders. (Orders above 5 quantities are counted as a bulk)
Damaged or incomplete product:
We understand that accidents may happen during shipping and transit. If your product arrives damaged or with missing parts, please contact our customer support team immediately, and we will assist you in resolving the issue.
Return Process:
1) Email us at help@fundoolabs.in or reach out to us at +91 9510904857 with the order number, product name and reason for return.
2) We will generate a pick up from your address with our trusted delivery partner, OR, once the return request has been acknowledged we can share our warehouse address with you and you can send the product to our warehouse.
2. REFUND POLICY:
We will refund your account (less return shipping fees) once your returned product has been delivered to our warehouse and passes the quality check.
The customer could choose to either ship the order to the return address, or the shipping handling charges will be deducted from the refund amount and the reverse pickup will be arranged by us.
For Prepaid orders, your refund will be processed and the amount will be returned to the source of payment. (The source is defined as whichever payment method you choose while completing the transaction). The refund will reflect in the source account between 7 to 14 days from the date of approval of the return request.
3. CANCELLATION POLICY:
Order cancellation is possible within 24 hours of placing the order or before the order is shipped out. Kindly contact us on +91 9510904857 or mail us at help@fundoolabs.in with the cancellation request to check for eligibility. In case, for some unavoidable reason, you need to return it- the shipping charges will need to be borne by the customer. For prepaid orders, cancellation refund will be initiated immediately once the order has been cancelled from our end.
4.EXCHANGES (IF APPLICABLE):
We're here to make sure you're happy with your purchase! Here's what you need to know about exchanging items:
1.Missing Items: We entertain exchanges exclusively for cases where items are missing from the box. Should you encounter this issue, kindly reach out to us at 9510904857 or send an email to help@fundoolabs.in. Our team will promptly assist you in resolving the matter.
2.Quality and Product Information: We take pride in sourcing and offering high-quality products. We strive to present comprehensive product details, including dimensions and learning outcomes, within the product description. Please note that exchange or returns due to personal preferences such as disliking the product, the product theme, or subjective quality assessments will not be accepted. This is also to ensure We kindly request our customers to thoroughly review all details provided before placing an order or reach out to us if you need any clarity, we’re happy to help!